Question 1

What is ART Live?

Accepted Answer

ART Live is a real-time messaging and orchestration platform for scalable, intelligent, and secure communication.

Question 2

How do I integrate ART Live into my app?

Accepted Answer

Use the ART ADK for JS, Python, Java, or Flutter to quickly connect presence, messaging, or orchestration modules.

Question 3

Can ART handle millions of concurrent users?

Accepted Answer

Yes, ART scales horizontally with stateless microservices to handle millions of concurrent users.

Question 4

What’s the difference between channels and consumer groups?

Accepted Answer

Channels broadcast to all users; consumer groups deliver messages to one listener per group for better control.

Question 5

Does ART support message retries or dead-letter queues?

Accepted Answer

Yes, ART has built-in retry logic and DLQ integration for unprocessed messages.

Question 6

Can I trigger email workflows from ART flows?

Accepted Answer

Yes, ART’s orchestrator can send conditional emails based on triggers or message content.

Question 7

How does role-based access (RBAC) work in ART?

Accepted Answer

RBAC lets you define granular permissions for users to publish, manage, or analyze messages.

Question 8

Is it possible to audit user actions and access history?

Accepted Answer

Yes, ART provides full audit trails for message actions, role changes, and system activities.

Question 9

How secure is ART Live for sensitive data?

Accepted Answer

ART encrypts data in transit and at rest, supports SSO, RBAC, and complies with enterprise-grade security standards.

Question 10

Can I create users dynamically through an API?

Accepted Answer

Yes, you can auto-generate or add users programmatically through the ART API.

Question 11

How does ART handle message delays or latency?

Accepted Answer

Messages are routed in under 20–30 ms under normal load, with real-time diagnostics to detect delays or congestion.

Question 12

Does ART support multi-language localization?

Accepted Answer

Yes. You can localize message content and interface controls for different geographies and user segments.

Question 13

Can I build a chatbot using ART?

Accepted Answer

Yes. Combine ART flows with external NLP engines or use conditional routing to simulate chat logic.

Question 14

What’s the fastest way to test ART features?

Accepted Answer

Use the Playground in the console to simulate flows, test APIs, and see live delivery with minimal configuration.

Question 15

What are real-time use cases for e-commerce?

Accepted Answer

Abandoned cart reminders, flash sale alerts, live order tracking, and customer support queues are all powered by ART.

Question 16

How can I monitor user engagement?

Accepted Answer

ART tracks message delivery, open rates (via email integration), and flow paths so you can optimize touchpoints.

Question 17

Can I use ART for internal tooling?

Accepted Answer

Yes. Drop modules like messaging or presence into admin dashboards or back-office tools without custom infrastructure.

Question 18

How do I update user roles without downtime?

Accepted Answer

ART supports live role updates — no redeploys, no service restarts.

Question 19

Can ART integrate with third-party services like Slack or Zapier?

Accepted Answer

Yes. Use the Message Orchestrator to trigger webhooks or API calls to external tools based on message rules.

Question 20

What’s included in the ART Developer Kit (ADK)?

Accepted Answer

The ADK includes prebuilt SDKs and config-ready modules for messaging, orchestration, and presence.

Question 21

What happens if a module fails in production?

Accepted Answer

ART automatically retries, logs the error, and optionally routes the message to fallback flows or alerts.

Question 22

Does ART support mobile notifications?

Accepted Answer

Yes. Use flows to send push notifications via Firebase, APNs, or custom services based on real-time events.

Question 23

How does ART help with compliance and governance?

Accepted Answer

Role-based access, audit logs, and data retention controls are built-in to support regulated use cases like healthcare or finance.

Question 24

Does ART support WebSocket communication?

Accepted Answer

Yes. ART uses WebSocket for low-latency, bidirectional real-time messaging across all client SDKs.

Question 25

How do I track message delivery status?

Accepted Answer

Each message includes a delivery receipt, timestamp, and optional status updates such as delivered, failed, or seen.

Question 26

Can ART work behind a corporate firewall?

Accepted Answer

Yes. ART supports reverse proxies, static IP whitelisting, and configurable transport ports for enterprise firewalls.

Question 27

What languages is the ART ADK available in?

Accepted Answer

The ADK is available for JavaScript, Python, Java, Flutter, Swift, Kotlin, PHP, and .NET, with more on the roadmap.

Question 28

Is it possible to delay messages intentionally?

Accepted Answer

Yes. Use scheduled delivery logic in your orchestration flow to delay or defer messages by condition or time.

Question 29

Can I simulate user presence without a front-end client?

Accepted Answer

Yes. The Presence module can be triggered via backend events or APIs to reflect user states programmatically.

Question 30

How does ART handle bursts in traffic?

Accepted Answer

The backend auto-scales using stateless microservices. Load is distributed to maintain consistent response times even during spikes.

Question 31

Can I customize flow behavior without redeploying?

Accepted Answer

Absolutely. ART supports visual rule editing and dynamic conditions, so no redeploy is needed for most logic changes.

Question 32

Is there support for GraphQL APIs?

Accepted Answer

Currently REST is the primary interface, but GraphQL support is under evaluation based on partner demand.

Question 33

Can ART log messages for auditing and compliance?

Accepted Answer

Yes. Use Compliance Archiving to clone all messages to an encrypted log store with full metadata and retention controls.

Question 34

How fast can I go live with ART?

Accepted Answer

You can prototype within hours using the ADK and go live in days depending on your integration scope.

Question 35

Can I export user analytics from ART?

Accepted Answer

Yes. ART exposes usage metrics and engagement stats that can be exported via API or integrated into BI tools.

Question 36

Is there a sandbox environment for testing?

Accepted Answer

Yes. You can test workflows, users, and flows in a staging environment before pushing to production.

Question 37

How do I enforce message size limits?

Accepted Answer

ART enforces max payload sizes at the config level. You can customize this limit per channel or client type.

Question 38

Can ART trigger downstream workflows like Zapier or Make?

Accepted Answer

Yes. Use the Orchestrator to fire webhooks, which can interface with no-code tools like Zapier, Make, or Tray.io.

Question 39

Does ART offer built-in analytics?

Accepted Answer

Yes. Real-time dashboards show message traffic, flow performance, user presence, and channel activity.

Question 40

Is multi-tenancy supported in ART?

Accepted Answer

Yes. ART can isolate tenants across roles, channels, and namespaces with separate keys and scoped permissions.

Question 41

Can I restrict access to specific channels?

Accepted Answer

Yes. Use RBAC to assign granular publish, subscribe, or admin rights to each user or role.

Question 42

How does ART help reduce engineering effort?

Accepted Answer

Prebuilt ADK modules, plug-and-play flows, and orchestration tools eliminate custom backend logic and speed up development.

Question 43

Can ART replace a traditional message queue system?

Accepted Answer

For real-time, event-driven use cases, yes. ART offers routing, transformations, retries, and multi-subscriber delivery out of the box.

Question 44

Is it possible to retry failed orchestration steps?

Accepted Answer

Yes. Failed steps can be retried automatically, redirected to fallback paths, or manually re-executed from logs.

Question 45

Can I monitor API usage limits and quotas?

Accepted Answer

Yes. ART provides real-time quota dashboards and alerting for overages or usage anomalies.

Question 46

Does ART support connection fallback strategies?

Accepted Answer

Yes. The SDKs automatically fall back to polling or HTTP long-polling if WebSocket is unavailable.

Question 47

Is there support for user session timeout logic?

Accepted Answer

Yes. Sessions can be time-bound or dynamically expired based on user inactivity or business rules.

Question 48

How does ART handle schema changes in message payloads?

Accepted Answer

Use versioned message contracts and conditional routing to safely evolve schemas without breaking clients.

Question 49

Can I self-host ART on my own cloud infrastructure?

Accepted Answer

Currently, ART is offered as a fully managed SaaS. Self-hosted or private cloud deployment options are under enterprise review.

Question 50

Is ART compliant with GDPR and DPDP regulations?

Accepted Answer

Yes. ART includes features for data minimization, audit trails, access controls, and user data export/delete upon request.

Question 51

How do I handle client disconnection events?

Accepted Answer

Presence data is updated in real time. You can trigger workflows on disconnects, such as notifications or state resets.

Question 52

Does ART offer SLA-backed uptime guarantees?

Accepted Answer

Yes. Enterprise plans include 99.9% uptime SLAs, with health monitoring and multi-region failover.

Question 53

How does ART detect and manage spam or abuse?

Accepted Answer

Use interceptors to block abusive messages, flag behavior patterns, and integrate with moderation tools and ML classifiers.

Question 54

Is there a usage-based billing model?

Accepted Answer

Yes. Billing is typically based on active connections, message volume, and enabled modules, with transparent dashboards.

Question 55

How do I handle localization or multi-language support?

Accepted Answer

Use interceptors for auto-translation or tag messages with locale metadata for client-side rendering in preferred languages.

Question 56

Does ART support event replay for missed messages?

Accepted Answer

You can configure durable channels that retain recent messages and replay them on reconnection or request.

Question 57

How does ART help with disaster recovery?

Accepted Answer

Backups, redundancy, and automated failover across zones ensure minimal downtime and fast recovery in critical cases.

Question 58

Can I integrate ART with my CI/CD pipeline?

Accepted Answer

Yes. You can deploy message workflows and orchestrator rules via API or infrastructure-as-code scripts.

Question 59

How do I secure messages in transit and at rest?

Accepted Answer

ART encrypts data in transit using TLS 1.3 and at rest using AES-256. Sensitive fields can also be encrypted at the field level.

Question 60

What happens if a flow step fails mid-orchestration?

Accepted Answer

You can define retry rules, fallbacks, alerts, and compensating actions — all editable through the visual editor.

Question 61

Can I test flows with dummy data before pushing live?

Accepted Answer

Yes. The flow simulator lets you input mock payloads and see how messages route, transform, and trigger downstream events.

Question 62

Is there rate limiting on API usage?

Accepted Answer

Yes. Rate limits are enforced per API key or tenant, with burst tolerance and alerts when thresholds are crossed.

Question 63

How can I integrate ART with Salesforce or HubSpot?

Accepted Answer

Use webhook endpoints, prebuilt connectors, or middleware like Zapier to pipe real-time events into your CRM tools.

Question 64

Can I embed ART into a mobile app?

Accepted Answer

Absolutely. SDKs for Flutter, Kotlin, Swift, and React Native allow native mobile integration with minimal setup.

How can we help you today?

What is ART Live?

How do I integrate ART Live into my app?

Can ART handle millions of concurrent users?

What’s the difference between channels and consumer groups?

Does ART support message retries or dead-letter queues?